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| Currently serving 23 states with 30,000 satisfied residents and counting! |
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| AirWave specializes in student housing sites ranging from 250 to 3000 subscribers. Click here to discover how we can meet your needs! |
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Call Center Support
 AirWave Networks provides support to residents, beginning with the resident’s initial network access and continuing throughout the length of the contract. We supply a toll free number providing phone support 24/7. Or, problems can be reported using an online Trouble Ticket System.
In response to problems reported via the ticket system, we provide telephone technical support at the first level.
On-Site Support Technicians (OSTs)
Our On-site Support Technicians (OSTs) maintain your network and assist residents. If a problem cannot be resolved over the telephone, an appointment is made for an OST to visit the resident’s apartment.
Through a combination of our Customer Care center, multiple local support technicians, and our powerful, Web-based, trouble ticket tracking and communications programs, AirWave Networks ensures that you and your residents get the individual attention you need for resolving connectivity issues.
Resident Portals
 AirWave Networks maintains a dedicated Web site for each student property we service. At these sites, residents can find valuable information about how to obtain service, activate accounts, set up e-mail, secure their computers, and enhance their overall online experience with AirWave Networks.
To find out more, follow this link: Resident Portals
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